Change or return

CHANGE OR RETURN

We offer a return period of 14 days. Please put a note inside of the package with your full contact information and order number. Note if  you are returning or changing an item and please let us know why in order for us to grow in quality 🙂

Return address is: Artworks LT Vilniaus str. 1, Giedraiciai, LT – 33277

 

Replacement or returned item must meet the following criteria:
1. The returned item must be unused;
2. The returned item must be undamaged;
3. The item is returned in its original and undamaged packaging, with the exception of changes in the appearance of the packaging, which were necessary to inspect the item;
4. The item is returned with its original label;
5. The item is returned with the same package contents as received by the Buyer;
6. The returned item has retained its appearance.
7. If the Buyer is returning goods with the purpose of elimination of defects, the following conditions shall be observed:
8. The returned item is clean.

The Seller shall make exchanges to items of the same price or to a similar item free of charge. If an item returned is exchanged to a cheaper one, the Seller shall refund the price difference to the Buyer. If the item returned is exchanged to a more expensive one, the Buyer shall pay an amount equal to the price difference.

In case of product exchange to another size, color, or model, re-delivery is free of charge. The Buyer and Seller shall agree by e-mail or telephone on re-delivery or collection of the goods.

Upon sending goods by the Buyer to the Seller for return or exchange due to the product defects or defect elimination, the product shipping / delivery costs shall be borne by the Buyer.

In the case of returning the goods paid for the item / s is returned no later than 10 business days after the agreement on the return of the money. Cash refunded only to the account from which the order was paid.

If you have any questions, please contact us: +37069977601 or info@kalimba.lt